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Our Quality Policy

Quality:

At Gantec Publishing, quality is a continuous process that is reflected in our commitment to make every employee part of our processes and methodologies. Our best practice certifications and methodologies (ISO 9000:2001, Six Sigma, and Balance Scorecard) are seamlessly integrated through our Total Quality Management program, which enables us to consistently deliver cost-effective, high-quality solutions.

Rather than define quality by industry standards alone, Gantec Publishing goes a step further to take a "customer-backwards" view. We see quality as “value as perceived by the customer”. To us, standards compliance is a given. However, we believe that there can be no "one size fits all" definition of quality. Based on varying needs and expectations, customers having different views of quality during each individual engagement. The company may be seeking value from timelines, cost-effectiveness, performance, service, or other parameters. Gantec Publishing works closely with each customer to ensure that specific expectations and needs are met, so that the unique value sought by each customer is guaranteed.

Our process methodology is context-composed. We work closely with the customers to understand the unique value expected from each project and then tailor our processes to enable realization of that value. We measure success through formal, independent feedback mechanisms. Gantec Publishing's focus on project-level quality systems ensures that each customer engagement progresses smoothly. Our project management capabilities are enhanced and driven by competency development, built through extensive trainings, certifications and on-the-job experience.

Processes, Tools and Systems

Gantec Publishing has well-defined processes for each of our service lines and technology areas. These processes are refined by quality teams with content being generated by project and industry experience. These experiences are integrated, structured, and validated within the industry's best practices.

Gantec processes are made available to all employees through a Gantec intranet portal GanNet. This portal is a repository of all of the best practices for each service area and contains artifacts with process descriptions, templates, checklists, guidelines, and examples. These processes are deployed in projects through rigorous governance mechanisms.

Metrics and Governance Mechanisms

Gantec’s quality metrics and monitoring mechanisms ensure that quality standards are constantly and consistently maintained. Monitoring mechanisms include status reports, team meetings, and reviews at pre-specified intervals. These mechanisms actively incorporate multiple key metrics (including schedule, effort, cost, defects, SLAs, and more) to assess each project via a project dashboard view.

Together, these metrics and governance mechanisms ensure closed-loop monitoring and tracking of projects and ensure consistent project success.




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